Protect Yourself from Text, Email, and Online Fraud
How to Report Fraud
Report fraudulent text messages or emails by sending a screenshot and the phone number of the sender to security@flcu.org.
If you're a FCU member who mistakenly provided any personal information or who has been impacted by a scam, please contact FCU immediately to report the fraud and update all necessary credentials.
Security Alert 4/7/2023
Fraudulent texts have been reported encouraging members to enter their login credentials, personally identifiable information such as address, date of birth and social security numbers, and card information. Please do not login using these links! We are working to address these scam sites.
Sample fraudulent text:
Sample fraudulent text:
Security Alert 3/31/2023
Fraudulent texts have been reported encouraging members to enter their login credentials, personally identifiable information such as address, date of birth and social security numbers, and card information. Please do not login using these links! We are working to address these scam sites.
Sample fraudulent text:
Security Alert 1/12/2023 - resolved at this time
Fraudulent ads are occasionally running in Google encouraging Florida Credit Union members to enter their login credentials.
Please do not login using the link from the ad!
FCU will never ask for your complete account number, PIN, CVV code, FCU Anywhere Digital Banking credentials (password, username, or one time pin) or full social security number in a text or email. If you receive a message asking for that kind of information, do not engage!
For FCU Debit and Credit cardholders, our Visa® Fraud text messages do not contain a website link, it will provide our Cardholder Fraud Support Number (833-978-3929). Text messages will not originate from this support number. We will not ask for cardholder information such as card number, account number, one time pin, PIN, CVV code, expiration date, and FCU Anywhere Digital Banking credentials through these communications.
When you call into FCU we will follow our standard member verification process.
The FCU Fraud Department has received multiple reports from members stating that they are receiving text messages and phone calls from individuals impersonating FCU. Scammers are clever and deceptive and they will trick you into giving them your personal information.
DO NOT BECOME A VICTIM AND FOLLOW THIS TIP: DO NOT CLICK THE LINK!
When you get an unexpected text that claims to be from FCU or another financial institution and it includes a link, do not click it.
Here are a few examples:
Note that all the links included in the fraudulent texts have a variation of FCU’s name. That is how the scammers can trick you into believing it is legitimate.
How to Enhance Your Account Security
- Always make sure your contact information with FCU is accurate and up to date
- Set up Account Alerts to be notified of transfers and account balances
- FCU recommends using Authenticator App Multi Factor Authentication (MFA) within FCU Anywhere Digital Banking
- Upon logging in, go to the Security Tab within Settings to enable
- Please follow steps to enable
- Follow good password best practices as described in the video below: