Contact Us

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How Can We Help You?


Call, visit or simply fill out this form and we'll get back to you as soon as possible.


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Please do not include account numbers, credit card numbers, Social Security numbers or any other personal information.

Full-Service Contact Center
800-284-1144


Flora® Virtual Employee - available 24/7Flora Image

  • Call 800-284-1144; press "1" when prompted
  • Chat -  available through the website and FCU Anywhere online and mobile banking.

Report a Card Lost or Stolen
888-333-9319

Routing Number
263178410


askfcu@flcu.org

Mailing Address

P.O. Box 5549
Gainesville, FL 32627-5549

Other Useful Information

Florida Credit Union branches are open every weekday and Saturdays as well, for your convenience.

  • Monday - Friday: 9 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 1 p.m.
  • 24-hour ATM access

FCU offers extended drive-thru hours at our Lake City, Starke, 43rd Street, Ocala, Country Oaks, Maricamp, and DeLand offices.

  • Monday - Friday: 8 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 1 p.m.

Can't get to your local branch during normal banking hours? We offer extended hours on weekdays and Saturdays at the Butler Plaza North branch in Gainesville and Silver Springs branch in Ocala.

  • Monday - Friday: 9 a.m. to 8 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • 24-hour ATM access
View our Holiday Schedule

If you have questions about banking issues, here are the best ways to get in touch with us:

Full-Service Contact Center

  • Call toll-free at 800-284-1144
  • Monday - Friday: 8 a.m. to 8 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Available 24/7 for loan applications
  • Flora® Virtual Employee is available 24/7, when asked how call can be directed, press "1"

Email Correspondence

  • You can contact us at askfcu@flcu.org
  • Please do not include sensitive information such as account numbers, credit card numbers, Social Security numbers, or any other personal information in your electronic mail.

Regular Correspondence

  • Please send all mail and payments to: Florida Credit Union; P.O. Box 5549; Gainesville, FL 32627-5549
  • Please do not include sensitive information such as account numbers, credit card numbers, Social Security numbers, or any other personal information in any of your correspondence.

The sooner you report a missing or stolen card, the faster our team can mobilize to help you:

  • If your Florida Credit Union Visa® debit or credit card has been lost or stolen, please call 888-333-9319.
  • For additional assistance or information related to a lost or stolen Visa® card or FCU debit card, please call 800-284-1144.

NOTICE
LEGAL NOTICES AND PAYOFF REQUESTS

Legal notices and payoff requests cannot be accepted at branch locations, fax numbers, or individual staff email addresses.


Legal notices and payoff requests delivered by courier or other delivery services must go to Florida Credit Union, 1615 NW 80 Blvd, Gainesville FL 32606. Pay off requests for real estate mortgage loans can be emailed to RealEstatePayoff@flcu.org or requested via eStatus when you sign in to you mortgage home banking account.


Legal notices delivered by mail (including certified, registered, etc.) must be sent to Florida Credit Union, PO Box 5158, Gainesville FL 32627.