We're committed to keeping you informed and secure.
Scams come in many forms, from emails from identity thieves pretending to be your financial institutions, to phone calls from fake IRS agents trying to get you to send money you don't owe. In threatening phone calls from fake IRS agents trying to get you to send money you don't owe. At Florida Credit Union, we feel strongly that we should protect our members' finances and personal data from security threats. That's why we regularly post fresh security alerts and reports of recent scams on this page.
Security Alert 1/30/2020
Each year, the IRS releases a list of the most common tax scams, called the “dirty dozen”. You can visit irs.gov/dirtydozen for the full list, but in the meantime, check out a few scams that make the list year after year:
Phishing: The IRS will never contact you by electronic communication channels, like social media, text messages or email to request personal information. Even if there were problems with your tax filing, the IRS still uses formal letters and a secure website.
Phone Scams: The IRS has seen a surge of phone calls from criminals impersonating IRS agents in recent years. Con artists threaten taxpayers with arrest, deportation and license revocation, among other things. Again, the IRS will not use these methods.
Inflated Refund Claims: Taxpayers should be weary of anyone promising inflated refunds. Preparers who ask clients to sign a blank return, promise a big refund before looking at taxpayer records or charge fees based on a percentage of the refund are probably up to no good.
Identity Theft Refund Fraud: This type of fraud happens when a scammer uses your identity and personal information to file and claim your tax return before you do, stealing your hard-earned money. Avoid keeping important documents like social security cards in easy to access places and be very careful when sharing personal information online.
Think you may be a victim of tax fraud? Contact the IRS immediately and provide all pertinent information.
Visit the eFraud Prevention tab on the Florida Credit Union Facebook page for more information about tax scams, how to prevent them and how to report them.
Have questions about other types of fraud? Browse our full eFraud Prevention library for more information and resources on a broad range of topics to help you stay vigilant and informed.
Security Alert 5/6/2019
We would like to remind you that Florida Credit Union will not ask for your card information or your login information for online banking or mobile banking. If someone asks you for this information, do not give it to them. Be aware of fraudsters trying to pose as legitimate businesses. If someone is reaching out to you from Florida Credit Union, call us directly at 1-800-284-1144. For more information on protecting your information, click here.
Security Alert 10/11/2018
We have had reports from members about fraudulent activity in the area where a financial institution’s phone number is spoofed and the caller tries to get personal information, like account information or credit card details. These messages are not from Florida Credit Union and are indeed fraudulent.
If you get any of these calls, emails or texts purporting to be Florida Credit Union, do not hesitate to contact us in our call center or send information to the email address firstname.lastname@example.org. Your assistance helps warn and protect other members! Please remember, FCU will NEVER text, call or email you asking for your member information.
Security Alert 7/13/2018
We have seen some fraudulent activity in the area where a financial institution’s phone number is spoofed and the caller tries to get personal information from the member. These messages are not from Florida Credit Union and are indeed fraudulent.
If you get any of these emails or texts purporting to be Florida Credit Union, do not hesitate to contact us in our call center or send information to the email address email@example.com. Your assistance helps warn and protect other members! Please remember, FCU will NEVER text, call or email you asking for your member information.
Security Alert 5/31/2018
Some members are receiving calls supposedly from Florida Credit Union, indicating that their credit/debit card was stolen and would like to verify transactions. They proceed to provide fake transactions from high end shops with fairly large transaction amounts. These criminals convince you to confirm the fraud, and then confirm that the card is in your possession. They want to verify the expiration date and CVC (3-digit number) from the back of your card. After they receive this information, they then attempt to get balance information on the card from a South Florida location. The number the callers are spoofing is our 800 number (800-284-1144).
Florida Credit Union will never ask for your CVC code on the back of your card. If you receive any of these calls and have given any information, contact us at your local branch number and press Options 2-2-2; the call will be routed to the 24-hour fraud department. You can also call the number 800-449-7728.