How do I find out what is the balance on my gift card?
You can find your balance on your gift card one of three ways. You can check online by registering your card at https://mygiftcardaccount.pscufs.com/. You can call 866-760-3156. Or you can contact any Florida Credit Union branch.
How does the gift card work?
The gift card is a prepaid card that can be used most everywhere Visa debit cards are accepted. Because it’s a prepaid card, spending is limited to the amount of money on the card. When the recipient makes a purchase, that amount is deducted from the card balance.
Is the gift card a credit card?
No. The gift card is a prepaid card. While a prepaid card looks similar to a credit card, gift card recipients do not have a line of credit. They can only spend up to the balance on the card.
How can I purchase a gift card?
Just visit your nearest FCU branch.
How do I activate my gift card and obtain the PIN?
Your gift card can be activated by logging in to https://mygiftcardaccount.pscufs.com/ and clicking on the “Activate Card” button. Once you do this, an assigned PIN is displayed. You may also call the customer support number listed on the back of your gift card to activate your card and receive an assigned PIN.
What if the item I want to purchase costs more than the value on my gift card?
When you present your gift card as payment, simply inform the cashier of the value of your card. You can then choose another form of payment for the remaining portion of your purchase.
Can I add additional value to the gift card?
No, this card is not reloadable. Once the balance is spent, the card should be cut up and thrown away.
What should I do when the merchant’s sales terminal asks me to press ‘Debit’ or ‘Credit’?
You should always press the ‘Credit’ button. Although the gift card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.
What if the purchase is denied?
It probably means the card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants (for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines) pre-authorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is “held” until the transaction settles to your prepaid card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers requires that a specific minimum balance be available on the card, which is determined by the issuer of the prepaid card, in order to complete the transaction. For example, the issuer may require that there is a minimum balance of $50 on the card in order to utilize the card at an automated fuel dispenser. Again, only the actual amount spent will ultimately be deducted from the card.
Do I call if I think there has been a transaction error on my gift card?
If you believe there is an error, such as a purchase that you do not recognize, simply call us at 866-902-6082.
Can I use my card for recurring transactions?
No, the gift card may not be used for automatic recurring transactions such as internet service providers or health club fees. The card may not be used for internet gambling or any illegal activity.