I can't remember my password. What should I do?
If you don’t know your password, enter your username and then select the Forgot Password? link. From there, follow the instructions provided. If you're locked out, please call toll free 1-800-284-1144 during normal business hours or visit any Florida Credit Union branch for assistance.
How do I change my password in FCU Anywhere?
To change your password, you must first log in, then click the drop-down arrow next to your name in your account.
From the Settings menu, select the Security tab and click the pencil tool next to password. Enter your current password in the Current Password field and your new password in the New Password and Confirm Password fields. Select Save Changes to finalize your changes.
Is my account information secure through Online Banking?
Ensuring your privacy, security, and personal information is a top priority. No member information is accessible to the public through our web server. FCU Anywhere Online Banking requires both your correct username and password to access account information.
Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you log off.
For more information, please read our security page for a more in-depth description of our security features.
Can I bookmark online banking?
For security purposes, we suggest you bookmark Florida Credit Union's home page rather than the online banking page.
Login and Use
Can I customize my FCU Anywhere experience?
FCU Anywhere is highly customizable. Adjust the Dashboard, Widget and Profile settings to create a personalized banking appearance.
Learn more about customization:
Which web browsers support online banking?
The two most recent versions of these browsers are supported:
- Google Chrome
- Microsoft Edge
- Chrome for Android
- Mobile Safari for iOS
I am receiving an Incorrect or Invalid Login message. What can I do?
Many factors could be causing this. First, verify that your username is entered correctly.
Also, keep in mind your password is case-sensitive. If you entered your password in lowercase, try it again in uppercase, or vice-versa.
If you have tried unsuccessfully more than three times, it is possible your Online Banking account is locked (this is one of our many security features designed to prevent fraud). If you suspect this may have happened, please contact us immediately by phone 1-800- 284-1144 or visit your local branch.
I am logged out of online banking after I have been using it for a while. Why is this happening?
Each user session is limited to 20 minutes to prevent unauthorized users from accessing your account. After 20 minutes, Online Banking ends your session by logging you out and returning to the login screen.
Will I receive a receipt for my Online Banking transactions?
No. However, you can print your own record of transactions if you have access to a printer.
How much of my account history can I view in FCU Anywhere?
Account history from December 2018 to present day can be viewed from your transaction ledger. For history prior to December 2018, please visit eDocs to review your account statements, which are available from account opening to present day.
How can I print my account history?
Select the blue printer icon to print your account history.
What if I have other questions or problems?
Please contact us.