Online Banking

In today’s world of desktops, laptops, smartphones, tablets and apps, managing your finances is simpler than ever. Here are just a few of the things you can do with Florida Credit Union's online banking tools.

• Make sure checks written from your free checking account have cleared.
• Check the balance and interest returns in your personal savings account. 
• Pay bills and loans quickly with FCU's easy-to-use Online Bill Pay system. 
• Transfer funds from one FCU account to another.
• Access your statements online by opting for eStatements.
• Sign up for e-Alerts to get notified by email of updates on your account and important announcements.
• Access budgeting tools and expenses/savings tabs.
• Reorder checks and receive alerts and updates from FCU.

Signing up is easy and secure:

• Click on Login and “Register for Online Banking”
• You will need your member number
• We will ask you to answer a few questions to verify your identity
• Set up a username and password
• Follow the prompts to finalize set up with security questions

Bank from anywhere at any time of the day with Florida Credit Union Mobile Banking App. Just visit the Google Play or iTunes App Stores to download the app at no cost or use the links below. Then start using your smartphone or tablet to check balances, transfer funds, find the nearest FCU branch or even manage your small business checking account.

You’ll never need to worry about running out of stamps or making a late payment when you use Florida Credit Union's Online Bill Pay. It's fast, secure, and free. Just connect your checking account to our system and let our automatic payment system handle the rest.

Do you know how much you’re spending on gas, groceries or entertainment each month? This powerful tool automatically categorizes your expenses and gives you an easy-to-read snapshot of your finances so you can see exactly where your money is going.

Get up-to-date alerts via email or text message on all the latest happenings with your checking account. Know exactly when specific transactions clear, items post and your balance changes, or even find out when your CDs are ready to mature with these easy to set up e-Alerts.

Make the switch to electronic statements and access your monthly account summary safely and conveniently on your computer. Better yet, you’ll get one less piece of mail cluttering your dinner table.

Florida Credit Union features Popmoney® personal payment service. You can send money directly to just about anyone using a cellphone number or email address. Learn more in Bill Pay

Online Banking and Bill Pay access required.

At Florida Credit Union, we like to stay in touch. Sign up for our email service, and you'll receive important announcements such as FCU event notifications, account eStatements, and notifications concerning cleared checks, deposits and withdrawals.

Ensuring your privacy and security of your account and personal information is a top priority for Florida Credit Union.

• No member information is accessible to the public through the web server. FCU’s online banking requires both your correct account number and PIN to access account information.
• We have designed and installed layers of security to protect your account information, as well as your computers. These include automatic sign-off, encryption, firewalls and password lockout.
• You can be assured of our site’s security by checking to see the “https:” in our URL; the “s” signifies a secure site. You can also check for the padlock on the Status Bar.
• When you set up online banking, you'll be asked to choose a site key, passphrase and designate some security questions. Once this is done, your account is protected with Multi-Factor Authentication.
• Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you’ve logged off.
• Please read our security page for a more in-depth description of our security features.

I can't remember my password. What should I do?

If you do not know your password, then select the, “Forgot Password,” option at the time of login. From there, follow the instructions provided to you. If you're locked out, please call or visit any Florida Credit Union branch to have your password reset.

How do I change my password?

To change your password for Online Banking, you must first log in, then change your password in the “Profile” section.

Can I bookmark online banking?

For security reasons, we suggest you bookmark Florida Credit Union's home page rather than the online banking page.

Do I need special software to access online banking?

The only computer software necessary to access Online Banking is one of the two most recent versions of the following:

• Internet Explorer
• Firefox
• Safari
• Google Chrome

Some areas of the site may require the use of Adobe Flash or Adobe Acrobat Reader. Other browsers and operating systems may work effectively. However, we do not test them and therefore your experience may vary. To determine your browser, you can often access that information by selecting, “Help,” in the menu, then, “about.”

Do I need an Internet Service Provider (ISP) to access online banking?

Because FCU’s Online Banking system is web-based, you must have an Internet Service Provider to access the service.

I am receiving an Incorrect or Invalid Login message. What can I do?

There are many things that could be causing this situation. First, verify that your user ID was typed in correctly.

Also, keep in mind that your password is case-sensitive. If you entered your password in lowercase, try it again in uppercase, or vice-versa.

If you have tried unsuccessfully more than three times, it is possible that your Online Banking account has been locked (this is one of our many security features designed to prevent theft). If you suspect that this may have happened, please contact us immediately by phone or visit your local branch.

Is my account information secure through Online Banking?

Ensuring your privacy and security of your account and personal information is a top priority. No member information is accessible to the public through the web server. FCU’s Online Banking requires both your correct User ID and Password to access account information.

Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you’ve logged off.

For more information, please read our security page for a more in-depth description of our security features.

I am receiving a message that says, “The Page Cannot Be Displayed,” or that it is currently unavailable. Why is this happening?

Each user session is limited to 20 minutes to prevent unauthorized users from accessing your account. After 20 minutes, Online Banking ends your session. If you try to continue working, this is the message you will receive. You will still be able to see the last Online Banking screen you were on because each page, as it is displayed, is copied to your computer’s hard drive. This is true of any web page you visit, and serves to shorten the loading time on return visits to the site.

Will I receive a receipt for my Online Banking transactions?

No. However, you can print your own record of transaction if you have access to a printer.

Can I print my account history?

By clicking on “Printer Version,” the document will be formatted at the appropriate size for printing.

Can I pay my bills through Online Banking?

Yes! FCU’s Bill Pay is a free service that can save you both time and money.

What if I have questions or problems?

If your questions are account or transaction related, please contact your local FCU branch. You may also email us at askFCU@flcu.org. Please remember that account numbers should not be included in email correspondence. Florida Credit Union is unable to provide support for the installation of your computer’s hardware or software, nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user manuals or contacting the manufacturer.