Online Banking

Signing up is easy and secure:

• Choose the Login button on the homepage and then Register for Online Banking, or select the button below:

• Accept the disclosure to begin registration
• You will need your member number and other identifying information
• Set up a username and password
• Follow the prompts to complete registration

Tip!  If you have a joint account, each member can have their own login.

Take care of bills quickly and conveniently with Online Bill Pay. Send one-time payments, schedule automatic recurring payments and send person to person payments with Pay a Person. Learn more about Online Bill Pay and Pay a Person.

Make payments to loans, transfer funds between your FCU accounts or to other FCU members, and even make transfers to other financial institutions on enabled accounts. Most transfers can be made in the Transfer widget.
 

How can I pay my FCU loan/credit card?

• From an internal FCU account: Choose ‘Make a Transfer’ in the Transfers widget in FCU Anywhere.
• From an external account: Make a payment using FCU’s SmartPay portal. There are two ways to access FCU SmartPay:
  • In FCU Anywhere, from the Transfers widget, select the Classic tab and choose Pay from Another Institution.
  • From www.flcu.org, access the Make a Payment link at the top of the page.

Watch to learn more about Visa Payment options:

How can I pay my mortgage?

If you are paying from a FCU account, use the Transfers widget in FCU Anywhere and select your mortgage. Pay from a non-FCU account using the Mortgage Info widget. Visit the Payment Options tab and follow the prompts.
 

How can I make Person to Person payments?

Send money to just about anyone using a cellphone number or email address with Pay a Person in FCU Anywhere*, located in the Bill Pay with Ebills widget.

*Online Banking and Bill Pay access required.

Watch to learn how to set up Pay a Person.

Automatically categorize your expenses and get an easy-to-read overview of your finances so you can see exactly where your money is going and adjust accordingly.

Never miss important updates like notifications for eStatements, cleared checks, deposits, withdrawals, and more. You can even get notified when your CDs are ready to mature.

How do I set up notifications/alerts in FCU Anywhere?
To receive or change notifications, update your account settings: 

• On a desktop computer, click the arrow to the right of your username. 
• On mobile, navigate to the More tab, then select Others beneath the widgets listing.
• Once in Settings, select Notifications. Then choose your preferences from the various alert categories.

How do I access eStatements in FCU Anywhere?

Make the switch to paperless to view your account summary safely and conveniently on your device. Access your statements using the eDocs widget in FCU Anywhere.

Ensuring the privacy and security of your account and personal information is a top priority for Florida Credit Union.

We have designed and installed layers of security to protect your account information, as well as your devices. These include automatic sign-off, encryption, firewalls and password lockout.

You can be assured of our site’s security by checking to see the “https:” in our URL; the “s” signifies a secure site. You can also check for the padlock on the Status Bar.

When you set up online banking, you'll be asked to enter a temporary verification code. Once entered, your account is protected with Multi-Factor Authentication.

Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you log off.

Please read our security page for a more in-depth description of our security features.

Watch to learn more about protecting your accounts and identity:

Passwords

I can't remember my password. What should I do?

If you don’t know your password, enter your username and then select the Forgot Password? link. From there, follow the instructions provided. If you're locked out, please call toll free 1-800-284-1144 during normal business hours or visit any Florida Credit Union branch for assistance.

How do I change my password in FCU Anywhere?

To change your password, you must first log in, then click the drop-down arrow next to your name in your account. 

From the Settings menu, select the Security tab and click the pencil tool next to password.  Enter your current password in the Current Password field and your new password in the New Password and Confirm Password fields. Select Save Changes to finalize your changes.
 

Security

Is my account information secure through Online Banking?

Ensuring your privacy, security, and personal information is a top priority. No member information is accessible to the public through our web server. FCU Anywhere Online Banking requires both your correct username and password to access account information.

Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you log off.

For more information, please read our security page for a more in-depth description of our security features.

Can I bookmark online banking?

For security purposes, we suggest you bookmark Florida Credit Union's home page rather than the online banking page.

Login and Use

Can I customize my FCU Anywhere experience?

FCU Anywhere is highly customizable. Adjust the Dashboard, Widget and Profile settings to create a personalized banking appearance. 

Learn more about customization:

Which web browsers support online banking?

The two most recent versions of these browsers are supported:

• Firefox
• Google Chrome
• Microsoft Edge
• Safari
• Chrome for Android
• Mobile Safari for iOS
   

I am receiving an Incorrect or Invalid Login message. What can I do?

Many factors could be causing this. First, verify that your username is entered correctly.

Also, keep in mind your password is case-sensitive. If you entered your password in lowercase, try it again in uppercase, or vice-versa.

If you have tried unsuccessfully more than three times, it is possible your Online Banking account is locked (this is one of our many security features designed to prevent fraud). If you suspect this may have happened, please contact us immediately by phone 1-800- 284-1144 or visit your local branch.

I am logged out of online banking after I have been using it for a while. Why is this happening?

Each user session is limited to 20 minutes to prevent unauthorized users from accessing your account. After 20 minutes, Online Banking ends your session by logging you out and returning to the login screen. 
 

Will I receive a receipt for my Online Banking transactions?

No. However, you can print your own record of transactions if you have access to a printer.

How much of my account history can I view in FCU Anywhere?

Account history from December 2018 to present day can be viewed from your transaction ledger. For history prior to December 2018, please visit eDocs to review your account statements, which are available from account opening to present day.  
 

How can I print my account history?

Select the blue printer icon to print your account history.

What if I have other questions or problems?
Please contact us.