I can't remember my password. What should I do?
If you do not know your password, then select the, “Forgot Password,” option at the time of login. From there, follow the instructions provided to you. If you're locked out, please call or visit any Florida Credit Union branch to have your password reset.
How do I change my password?
To change your password for Online Banking, you must first log in, then change your password in the “Profile” section.
Can I bookmark online banking?
For security reasons, we suggest you bookmark Florida Credit Union's home page rather than the online banking page.
Do I need special software to access online banking?
The only computer software necessary to access Online Banking is one of the two most recent versions of the following:
- Internet Explorer
- Google Chrome
Some areas of the site may require the use of Adobe Flash or Adobe Acrobat Reader. Other browsers and operating systems may work effectively. However, we do not test them and therefore your experience may vary. To determine your browser, you can often access that information by selecting, “Help,” in the menu, then, “about.”
Do I need an Internet Service Provider (ISP) to access online banking?
Because FCU’s Online Banking system is web-based, you must have an Internet Service Provider to access the service.
I am receiving an Incorrect or Invalid Login message. What can I do?
There are many things that could be causing this situation. First, verify that your user ID was typed in correctly.
Also, keep in mind that your password is case-sensitive. If you entered your password in lowercase, try it again in uppercase, or vice-versa.
If you have tried unsuccessfully more than three times, it is possible that your Online Banking account has been locked (this is one of our many security features designed to prevent theft). If you suspect that this may have happened, please contact us immediately by phone or visit your local branch.
Is my account information secure through Online Banking?
Ensuring your privacy and security of your account and personal information is a top priority. No member information is accessible to the public through the web server. FCU’s Online Banking requires both your correct User ID and Password to access account information.
Remember to log-off at the end of each Online Banking session. We recommend clearing your cache and history files after you’ve logged off.
For more information, please read our security page for a more in-depth description of our security features.
I am receiving a message that says, “The Page Cannot Be Displayed,” or that it is currently unavailable. Why is this happening?
Each user session is limited to 20 minutes to prevent unauthorized users from accessing your account. After 20 minutes, Online Banking ends your session. If you try to continue working, this is the message you will receive. You will still be able to see the last Online Banking screen you were on because each page, as it is displayed, is copied to your computer’s hard drive. This is true of any web page you visit, and serves to shorten the loading time on return visits to the site.
Will I receive a receipt for my Online Banking transactions?
No. However, you can print your own record of transaction if you have access to a printer.
Can I print my account history?
By clicking on “Printer Version,” the document will be formatted at the appropriate size for printing.
Can I pay my bills through Online Banking?
Yes! FCU’s Bill Pay is a free service that can save you both time and money.
What if I have questions or problems?
If your questions are account or transaction related, please contact your local FCU branch. You may also email us at askFCU@flcu.org. Please remember that account numbers should not be included in email correspondence. Florida Credit Union is unable to provide support for the installation of your computer’s hardware or software, nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user manuals or contacting the manufacturer.