Mobile Banking FAQ's

MobileBankingFAQ

If you have questions about FCU’s Mobile Banking, see below for our most frequently asked questions. Don’t see your question or concern? Feel free to contact us any time by emailing us at askFCU@flcu.org; if your questions are transaction related, please contact your local branch.

Mobile Banking Questions

Questions & Answers

What is Mobile Banking?

Mobile banking allows FCU members to view their account information on their smartphones, tablets or other mobile devices.

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How much does mobile banking cost?

FCU’s Mobile Banking is a free service for all Florida Credit Union members. However, be sure to check the details of your service plan for potential fees and charges before using mobile banking.

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What versions of mobile banking does FCU offer?

FCU currently offers two formats of Mobile Banking – a website optimized for viewing on mobile devices and a downloadable application.

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What devices are supported for FCU’s Mobile Banking?

Any web-enabled phone, tablet or mobile device can access the mobile website with no installation or setup. The downloadable application is available for Apple, Android, Windows, Blackberry and several other mobile devices. Be sure to check your device’s App Store to find the application for your system.

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How do I access FCU’s Mobile Banking?

Accessing Mobile Banking is as easy as opening the browser on your internet-enabled mobile device and navigating to http://www.flcu.org/mobile/. Once the page loads,  you can login to the mobile website by entering your Online Banking username and password.

If you decide to use the downloadable application, visit your device’s application store to locate FCU’s Mobile App.

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What can I do when I’m in Mobile Banking?

Through Mobile Banking, you can view balances, access account transaction history, transfer funds between your FCU accounts and search for a local branch or ATM location.

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Is FCU’s Mobile Banking secure?

Ensuring your privacy and security of your account and personal information is a top priority. Mobile Banking communicates with FCU’s server using the Online Financial Exchange protocol. This is the same system used by Intuit’s Quicken and Microsoft Money. FCU’s Mobile Banking uses a multi-factor authentication to help prevent against unauthorized account access and all communication is heavily encrypted. For more information, please read our security page for a more in-depth description of our security features.

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I think I got locked out of Mobile Banking. What do I do?

If your account has been locked due to incorrect login information, please contact us immediately by phone or by email at askFCU@flcu.org.

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What if I have questions or problems?

If your questions are account or transaction related, please contact your local branch. You may also email us at askFCU@flcu.org. But remember that account numbers should not be included in email correspondence. Florida Credit Union is unable to provide support for the installation of your computer’s hardware or software; nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user’s manuals or contacting the manufacturer of your hardware or software.

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