Mobile Banking Service FAQs


Florida Credit Union's Mobile Banking App

Check your account balances, transfer funds, and keep track of your expenses wherever you are with FCU’s mobile banking app, the perfect tool for managing your small business checking account and keeping tabs on your personal savings account. If you have any questions about Florida Credit Union’s mobile banking app, please read through our Frequently Asked Questions below, or visit the FCU blog to learn about the benefits of mobile banking! If you have a question that we haven’t addressed here, please email us anytime at For questions related to recent transactions, please visit or call your local Florida Credit Union branch, where a member of our staff will happily assist you.

Mobile Banking Questions

Questions & Answers

What is Mobile Banking?

Mobile banking allows FCU members to view their free checking accounts, savings accounts, and other Florida Credit Union bank accounts on their smartphones, tablets, or other mobile devices.

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How much does mobile banking cost?

FCU’s Mobile Banking is a free service for all Florida Credit Union members. However, be sure to check the details of your service plan for potential fees and charges before using Florida Credit Union's mobile banking app.

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What versions of mobile banking does FCU offer?

FCU currently offers two formats of Mobile Banking – a website-based form optimized for viewing on smartphones, tablets, and other mobile devices, and the downloadable Florida Credit Union mobile banking app.

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What devices are supported for FCU’s Mobile Banking?

Any web-enabled phone, tablet, or mobile device can access the mobile website with no installation or setup. The downloadable application is available for Apple's iOS, Android, Windows, Blackberry and several other mobile device operating systems. Be sure to check your device’s App Store to find the right application for your system.

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How do I access FCU’s Mobile Banking?

Accessing Mobile Banking is as easy as opening the browser on your internet-enabled mobile device and navigating to Once the page loads,  you can log into the mobile website by entering your Online Banking username and password.

You can also utilize FCU's Mobile App by downloading it through the Apple Store or Google Play Store. If you do not have an Apple or Android device, visit your device’s application store to locate FCU’s Mobile App.

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What can I do when I’m in Mobile Banking?

Through Mobile Banking, you can view balances for your free checking accounts, savings accounts, and other banking accounts, along with accessing your account transaction history, transfering funds between FCU accounts, and search for a local Florida Credit Union branch or ATM location.

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Is FCU’s Mobile Banking secure?

Ensuring your privacy and security of your account and personal information is a top priority. Mobile Banking communicates with FCU’s server using the Online Financial Exchange protocol. This is the same system used by Intuit’s Quicken and Microsoft Money. FCU’s Mobile Banking uses a multi-factor authentication to help prevent against unauthorized account access and all communication is heavily encrypted. For more information, please read our security page for a more in-depth description of our security features.

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I think I got locked out of Mobile Banking. What do I do?

If your account has been locked due to incorrect login information, please contact us immediately by phone or by email at

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What if I have questions or problems?

If your questions are account or transaction related, please contact your local branch. You may also email us at Please remember that account numbers should not be included in email correspondence. Florida Credit Union is unable to provide support for the installation of your computer’s hardware or software, nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user manuals or contacting the manufacturer of your hardware or software.

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