FCU Bill Payer Service FAQs

BillPayerFAQ

Pay Your Bills Automatically with FCU

With Florida Credit Union’s Bill Payer service, you can automatically pay your bills straight from your free personal checking account and never worry about mailing checks or missing payments again. If you’d like to know more, or have questions about our Bill Payer service, please read our Frequently Asked Questions below. If your question isn’t featured, feel free to email FCU at askFCU@flcu.org anytime. For any questions regarding recent transactions, please visit or call your local Florida Credit Union branch

Bill Payer Questions

Questions & Answers

What is Bill Payer?

Florida Credit Union's Bill Payer service is the fast, easy and secure way to pay and manage your bills online.

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How does Bill Payer Work?

By using FCU’s Bill Payer, you can schedule your bills to be paid at a specific time each month. As long as there are available funds in your Florida Credit Union checking account, your account will be automatically debited for the bills you select to be paid.

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How do I get started with Bill Payer?

If you already use Florida Credit Union's Online Banking system, just log in and click the, “Pay Bills," tab and accept the Disclosure to get signed up.

If you have not begun using Online Banking, you will need to register using your account number and personal information (such as SSN, birthday, etc). You will then be asked to set up a username and password.

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How much does Bill Payer cost?

FCU’s Bill Payer is a standard service that is free to all FCU members. Expedited payments area also available, but fees may apply.

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How secure is Bill Payer?

We know there is nothing more important to our members than knowing that their transactions are private and secure (review our Privacy Policy for more information). Therefore, we are using the latest in advanced technology to protect your account information through layers of security. Please update your browser to the latest version available to ensure online Bill Payer services go through successfully.

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What are eBills?

eBills are an extension of bill payer which allows your bills to come directly to your Online banking account. Just like accessing your account from that payee’s home site, you’ll see not only the bill and due date, but you can choose to pay the minimum balance, the entire balance, or another amount.

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How do I set up eBills?

If a payee is eligible to be enrolled in eBills, then you will see an “Enroll” icon under their name in the Payment Center. To enroll in eBills, you must have an online relationship with that payee ahead of time. Select the, “Enroll,” icon and you have the ability to enter your login information for the payee’s home site. This information connects your billing account with the payee to your online banking account.

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Can I control the alerts I receive through Bill Payer and eBills?

Through eBills alerts, you can control how you are notified of your new bill cycle. You can receive alerts when the payment is due, when the eBill arrives in Online Banking, or if an error has occurred in the update process. You can also control which email receives the alerts.

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What if I have questions or problems?

If your questions are account or transaction related, please contact your local branch. You may also email us at askFCU@flcu.org. Please remember that account numbers should not be included in email correspondence. Florida Credit Union is unable to provide support for the installation of your computer’s hardware or software, nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user manuals or contacting the manufacturer of your hardware or software.

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FCU Mailing Address: P.O. Box 5549, Gainesville, FL 32627   Phone: (800) 284-1144   Email: askfcu@flcu.org  
 
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