Florida Credit Union Fraud Alerts

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Protecting Your Finances Today and Tomorrow

As a member-owned financial institution, Florida Credit Union endeavors to ensure that our members don’t just receive the best credit union services in North and Central Florida, but that you, your money, and your financial future are protected by regularly providing information related to security threats. From phishing and phone scams to identity theft and fraud protection, Florida Credit Union is committed to keeping you informed and secure.

Help safeguard your finances by reading recent security threats below, and please contact your local Florida Credit Union branch for more information.

 

12/9/16 Security Update

Tax season opens a different opportunity for fraudulent acts; particularly, ones immitating the IRS. Just like financial institutions, there are some things that the IRS simply won’t do like:
  • Call to demand payment using specific methods. These are things like pre-paid debit cards, gift cards or wire transfers. They also won’t ask for sensitive payment information over the phone, like debit/credit card numbers.
  • Threaten to immediately bring in local law enforcement groups as consequences for not paying.
  • Demand payment without giving you the opportunity to appeal amount owed.
 
It’s always a good idea when you get a call like this to hang up and contact the company via the information on their official website. For example, if you get an IRS call it would be ok to hang up and call the IRS directly at 800-829-1040. If they confirm it was fraud you can also report it to the “IRS Impersonation Scam Reporting” service or the FTC.
 
In addition to phone calls, emails are a very common form of scams as well. If you receive an email from the IRS or any organization closely linked to the IRS it would be a good idea to contact them at the above number and request they send you any information via USPS.
Some of the known IRS scams are:
  • Automated calls requesting fake tax payments
  • Demanding “Federal Student Tax” typically targeting students and parents
  • Fraudulent IRS bills for tax year 2015 related to the Affordable Care Act.
  • Soliciting W-2 Information
  • “Verifying” tax return information over phone

 

3/1/16 Security Update

We have received information about  a possible phishing/text phishing scam in which emails or texts claim to be from Florida Credit Union about fraud happening on credit cards. The numbers on the email include 713-993-7621 and 954-800-4660. These messages are not from Florida Credit Union and are indeed fraudulent. 

If you get any of these emails or texts purporting to be Florida Credit Union, do not hesitate to contact us in our call center or send information to the email address security@flcu.org. Please remember, FCU will NEVER text, call or email you asking for your member information. If you receive a call or text supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!

 

1/4/16 Security Update

The National Credit Union Administration is alerting consumers of a phone scam in which a caller who claims to represent the NCUA asks for personal information. Just like FCU, the NCUA does not request personal or financial information from members/consumers. I
 

If you receive a request like this, please do not give them any of your personal information and report the activity to Florida Credit Union immediately. 

 

11/19/15 Security Update

FCU has been notified of members receiving online requests from people claiming to be in the military for member information so they can wire money. They then ask for online banking passwords, userIDs, Social Security numbers and other personal information. This interaction is a scam and an attempt to gain information for fraudulent purposes. To protect your online financial security, never give any personal information to someone over the internet. 
 

If you receive a request like this, please do not give them any of your personal information and report the activity to Florida Credit Union immediately. 

 

9/8/15 Security Update

FCU has been notified of members receiving letters or calls stating there is an unspecified warrant out for their arrest and that they are required to send thousands of dollars to avoid said warrant.

This is not a legitimate letter. If you receive a notification like this, please do not give them any of your personal information and report the call to Florida Credit Union immediately.

 

5/6/15 Security Update

This year, the IRS reported a large increase of identity theft used for fraudulent tax returns and refunds during tax filing system.  According to the Department of Justice, the scheme, called Stolen Identity Refund Fraud (SIRF) happens by:

  • Typically SIRF perpetrators file the false returns electronically, early in the tax filing season so that the IRS receives the false SIRF return before the legitimate holder of the social security number has time to file their return.
  • The SIRF perpetrators arrange to have the refunds electronically transferred to debit cards or delivered to addresses where they can steal the refund out of the mail.

The IRS is beginning to contact individuals who may have been affected by this fraud and may advise you to put a security alert on your account.  We will be happy to work with you to protect your identity in this manner.  Contact your local branch or our call center and we will help you to protect your identity and account.

 

4/30/15 Security Update

Vishing (phone phishing) has returned to our area.  We have reports from some of our members of criminals spoofing calls from local numbers saying they are calling from local financial institutions.  Rest assured, these local numbers have been faked and those individuals and/or businesses have not have been compromised. 

If you get any of these calls purporting to be Florida Credit Union, do not hesitate to contact us in our call center or send information to the email address security@flcu.org. Please remember, FCU will NEVER text, call or email you asking for your member information. If you receive a call or text supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!

 

4/27/15 Security Update

FCU has been notified of members receiving calls from the Bridgewater Company stating that there is a legal issue with their Florida Credit Union account and to contact them immediately. The number we have seen this call come from is 901-310-8477.

This is not a legitimate call and is in no way associated with Florida Credit Union. If you receive a call like this, please do not give them any of your personal information and report the call to Florida Credit Union immediately.
 

4/20/15 Security Update

Members and non-members in the area have seen an increase in phony calls supposedly from Microsoft Support. These calls attempt to persuade you that your computer is sending information to Microsoft alerting them that your computer has a virus; they are supposedly calling you to help get the issue resolved.  However, the only thing that these criminals truly want to do separate you from your money (by charging you a fee to “fix” the problem), or place software on your computer to steal your personal information like online banking credentials. These individuals making these calls are generally overseas and in countries that may not have extradition treaties with the United States. 

What can you do to protect yourself from these criminals?  There are good tips from Microsoft’s site including:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the "service." If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller's information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

If you think you may have been scammed, you should:

  • Scan your computer with a reputable antivirus and/or anti-malware solution like MalwareBytes to see if the criminals have installed any remote control software they could use in the future.
  • Change your computer’s password.
  • Change your password on your main email account.
  • Change your password for your any financial institutions, including Florida Credit Union.  Please feel free to contact us and talk about your account options to protect your account information.
  • Keep your email address up to date with your financial institution.

Questions?  We are here to help you! Contact us at askfcu@flcu.org if you need support.

 

3/17/15 Security Update

Credit card skimmer found at Gainesville gas station.

Credit card skimming devices are installed by thieves trying to gain access to your credit card information. These skimmers typically have no parts on the outside that can be seen by a customer. The best way to protect yourself in this case is to monitor your accounts regularly and contact us if you see any suspicious activity.

Click here for a link to the full article.

 

5/23/14 Security Update

FCU has received reports of phishing calls, purporting to be Florida Credit Union or other financial institituions, from numbers such as:  (352)333-6969.  These calls are fraudulant and, if you receive a call or message asking for your information, please disregard the message and report the information to security@flcu.org so we can work with proper authorities to shut down these numbers. 
 
Please remember, FCU will NEVER text, call or email you asking for your member information. If you receive a call or text supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!
 
 

4/9/14 Security Update

FCU has received reports of phishing texts, sometimes specifying 1st Credit Union of Gainesville, saying things like "this is from Florida Credit Union we have important information call 352-327-3018." Some of the numbers being used include (352) 404-4853, (352) 319-8271, and (352) 327-3018. These texts are fraudulant and, if you receive a message asking for your information, please disregard the message and report the information to security@flcu.org so we can work with proper authorities to shut down these numbers. 
 
Please remember, FCU will NEVER text, call, mail or email you asking for your member information. If you receive a contact supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!
 
Also, an announcement has been made about a vulnerability in SSL (web encryption) that has been dubbed the "Heartbleed bug." Security experts say that anywhere from hundreds of thousands to millions of web servers could be impacted by this flaw. However, because of the nature of our environment, Florida Credit Union has not been nor is currently vulnerable to this major bug. We continue to take data security seriously and continue to monitor threats to member's information! 
 
 

4/1/14 Security Update

FCU has received reports of recent scams in which members are asked by faux businesses (like an electric company) to provide an account number to establish payments within a new system, or to deposit a Cashier's Check to assist in the evaluation of a financial institution. These inquiries are fraudulant and, if you receive a call, text, email or letter asking for your information, please disregard the message and report the information to security@flcu.org.
 
Please remember, FCU will NEVER text, call, mail or email you asking for your member information. If you receive a contact supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!
 
 

1/15/14 Security Update

FCU has received reports of phishing texts, sometimes specifying 1st Credit Union of Gainesville, requesting members call a specific number to correct their currently blocked account. These texts are fraudulant and, if you receive a message asking for your information, please disregard the message and report the information to security@flcu.org so we can work with proper authorities to shut down these numbers. 
 
Please remember, FCU will NEVER text, call or email you asking for your member information. If you receive a call or text supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that information to (352) 745-1777. Your assistance helps warn and protect other members!
 
 

We take your private information seriously and will never contact you via a pop-up, phone call, email or text to ask you for your private information. If you have any concerns or suspicions about a message from Florida Credit Union, please contact us immediately.
 

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FCU Mailing Address: P.O. Box 5549, Gainesville, FL 32627   Phone: (800) 284-1144   Email: askfcu@flcu.org  
 
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