Account Security

Learn how to look for the many different forms of fraud.

Sadly, a lot of people are trying to separate you from the hard-earned money in your accounts. They use fraudulent emails, phone calls, text messages and even paper mail to try to trick you into revealing account details. A little education can greatly reduce your risk. At Florida Credit Union, we offer ID theft and fraud protection education and services aimed at safeguarding our members.

Five Tips for Identifying Fraud

Fraud and identity theft experts attempt to steal your account and personal information in a variety of ways. They include:

Asking you to follow questionable links in an email
Asking you to send personal information in order to claim a gift or winnings from lotteries or competitions you didn’t enter
Posing as a company that has frozen your banking accounts and credit cards and needs your information to reactivate them
Asking you to deposit checks in exchange for future payment
Using your tax information to commit tax refund fraud.

Identity Theft Protection Information

According to the Federal Trade Commission, there are over 15,000 cases of identity theft in Florida every year. The most common forms are:

Using or opening a credit card account fraudulently
Opening cell phone or utility accounts fraudulently
Passing bad checks or opening a new bank account
Getting loans in another person’s name
Working in another person’s name

Steps To Prevent Financial Harm

Once your know how scammers operate, there are things you can to protect your accounts.

Never give out any personal information, PINs, or credit card information to anyone.
Florida Credit Union will never ask you to prove who you are through texts, email, or phone calls. Should anyone ask for personal data, contact us at fraud@flcu.org.
Frequently monitor your personal banking or business banking accounts via our free online banking services or through the FCU mobile app.
If you see any purchases you didn’t make, please contact FCU (link to contact us) or your local branch.
For more information on the latest scams, visit the Federal Trade Commission Scam Alerts page or FCU’s banking and fraud alerts page.

Current Fraud Alerts

Security Alert 5/6/2019

We would like to remind you that Florida Credit Union will not ask for your card information or your login information for online banking or mobile banking. If someone asks you for this information, do not give it to them. Be aware of fraudsters trying to pose as legitimate businesses.

If you get any of these calls, emails or texts purporting to be Florida Credit Union, do not hesitate to contact us in our call center or send information to the email address security@flcu.org. Your assistance helps warn and protect other members! Please remember, FCU will NEVER text, call or email you asking for your member information.

eFraud Prevention

From computer activity to text messaging to travel-related incidents, fraud can come in many forms. However, there are also precautionary measures you can take. To help protect you, Florida Credit Union has compiled a collection of resources to keep you in the know when it comes to security threats. Learn more about eFraud Prevention.