Will I still be able to pay bills online?
Yes, we are implementing a new bill pay system with greater functionality. Current users’ existing payee information, all scheduled payments (if scheduled a week prior to launch), and all recurring payments will transfer over to the new system.
Will my scheduled bill payments carry over?
Yes, scheduled bill payments will transfer to the new system (if scheduled up to a week prior to launch).
Are my bill payment accounts being automatically transferred or do I need to set them up again?
All of your bill payment accounts should transfer over to the new system with the exception of the following:
- eBills and third party bill notifications will not automatically transfer into the new system; and will need to be reset May 12th in FCU Anywhere. You will be able to re-enroll in the Bill Pay with eBills widget in FCU Anywhere.
- Person to person payments (currently Popmoney®) will be replaced with a new person-to-person electronic transfer system. This new system, Pay A Person, will be located inside the Bill Pay widget in FCU Anywhere. Pay A Person will be available to members both online and through the mobile app.
We highly recommend logging into the new Bill Pay system after FCU Anywhere launches to ensure all payee and payment information has transferred correctly.
Will bill pay be unavailable during the conversion?
Yes, bill pay will be unavailable to accept new payment entries from May 5th through May 11th. Scheduled payments will still be processed through the unavailable period.
Will bill payments be sent as checks or ACH?
They may be sent either way. This is contingent upon the relationship between our bill pay provider and the merchant. If you have a payment that is sent as a check, please let us know and we will see if an electronic payment can be made.
Will I be able to pay my loans from within online banking?
Yes, you will still be able to pay your loans through the new system as you do currently.
What is the minimum amount for a bill pay payment?
The minimum amount of a payment submitted through the bill pay service is $1.00. This is a change from our current service.
What date will my bill pay payment post to my account?
Bill Payments will have a Deliver By Date similar to our current system. The funds should post to the merchant by the Deliver By Date. When scheduling the payment, the system will indicate whether we are able to send an electronic payment or if we need to mail a check to the merchant. Electronic payments will typically debit your account on the Deliver By Date as long as you initiate the payment by 3 p.m. on the previous business day. Checks will take longer since they are sent via USPS and posted manually by the merchant.
Again, we recommend logging into the new Bill Pay system after FCU Anywhere launches to ensure all payee and payment information has transferred correctly. It is possible the way some payments are sent may change (check payments may become electronic payments or electronic payments may become check payments).