2/28/13 Security Update
FCU has received reports of 2 financial institutions in the area being text phished, starting with 1st CU on Monday and Tuesday, with Alarion Bank texts starting yesterday. In both cases, the scam asks members to call 323-800-2960. If you receive a suspicious text of this nature, please be aware that no information has been compromised and that the criminals are spamming to thousands of numbers in the hopes that some will give their personal information.
Please remember, FCU will NEVER text, call or email you asking for your member information. If you receive a text supposedly from FCU asking for information or requesting you to call a number and it is not one of the numbers listed on this page, please forward that text to (352) 745-1777. Your assistance helps warn and protect other members!
12/21/12 Security Update
Important Security Information - Please Read!
Please be aware that some of our members have reported receiving a fraudulent pop-up regarding a data security breach while using our website. The pop-up appears to be linked with Florida Credit Union, but it is not. THIS IS A SCAM. This occurs because a malware has been introduced to your computer and needs to be removed. Do not click the following link to access your credit report nor provide any confidential information.
The following is an example of what our members have received. There are many variations:
Attention flcu.org Visitor,
Data Security Breach Information
We want to make you aware of a situation that has occured that could be related to your personal information. Recently, there was a massive system breach at Epsilon, a third party vendor that supplies marketing services to a number of companies, including Best Buy, Chase, Citi, Disney, US Bank, Marriot, Home Shopping Network and many others. Files containing personal information were compromised.
Names, email addresses and some personal information was exposed. Because of the increased risk of identity theft, we are urging you to check your credit report for any activity that you did not authorize.
We want to help protect you against this data breach by offering you access to your credit score for free. This offer is available on Tuesday, July 10, 2012. Please be aware that although your credit score is free, a credit card will be required to validate your identity.
Click Here to access your Credit Report
*Please Note: Your updated Credit Score is avaialble for FREE today, Tuesday, July 10, 2012. Your credit score is updated on a monthly basis. This page is neither affiliated nor sponsored by flcu.org.
What should you do if you receive such a message?
We take your private information seriously and will never contact you via a pop-up, phone, email or text to ask you for your private information. If you have any concerns or suspicions about a message from Florida Credit Union, please contact us immediately.
- Do NOT click on anything within the pop-up.
- Run an anti-virus program.
- Run a spyware program.
- Clear the cache on your computer.
- Contact your virus software provider for more assistance.
5/29/12 Security Update
Reports over the long holiday weekend have come in with a few new phishing numbers to be aware of that are requesting member information:
Both of these numbers appear to be spoofed. Please remember, FCU will NEVER call or email you asking for your member information. If you receive a call asking for information and it is not one of the numbers listed on this page, please send that number to firstname.lastname@example.org. Your assistance helps warn and protect other members!
5/15/12 Security Update
Some FCU members have been receiving phone calls in an attempted phishing call stating:"Your Florida Credit Union debit card has been limited. Please press 1 to speak to resolve issue." Members are then sent to an IVR to collect personal account information such as account number, debit card numbers, etc. Some of the numbers being used to make these calls include:
These calls are fraudulent attempts to access FCU member information and are NOT from Florida Credit Union. FCU will NOT call you TO ask for account information. Do not respond to these calls, or press 1 and give them any of your personal information. Just ignore these phone calls. If you do not recognize a phone number claiming to be from Florida Credit Union, you can call us at one of our local numbers or at (800) 284-1144.
5/1/12 Security Update
Some FCU members have been receiving text messages asking them to call Florida Credit Union at the following number (305) 485-2192.
These are fraudulent attempts to access FCU member information. Do not respond to these texts, or call the number back and give them any of your personal information. Just ignore these texts and/or phone calls. FCU will never ask your for your personal information via text. If you do not recognize a phone number claiming to be from Florida Credit Union, you can call us at the following local phone numbers:
Gainesville (352) 377-4141
Ocala: (352) 237-8222
Lake City: (386) 755-4141
Starke: (904) 964-1427
All outlying areas: (800) 284-1144
Also, you may get call from FCU from the following numbers. These are legitimate numbers from our Visa Department:
4/5/12 Security Update
Some FCU members have been reporting calls claiming to be from Florida Credit Union and stating that there is a problem with their debit card and to contact them at a specific phone number to reactivate. These calls are fraudulent and not from Florida Credit Union or anyone affiliated with Florida Credit Union. Calls have been reported from the following area codes/phone numbers:
(609) 542-0200 and other numbers with a 609 area code
Reminder: FCU will never call or email you and ask you for your account information. Do not give out your personal information to anyone if you did not initiate the contact. If you're unsure, hang up and call FCU back directly using one of our local numbers or (800) 284-1144.
12/7/11 Security Update
Phishing on the Rise
Over the last 2-3 weeks, there has been a rise in phishing and virus laden emails claiming to come from NACHA implying that there is a problem with an ACH transaction and that you need to click on a form or link to get the problem resolved:
What happens when you click on the link is that it begins to download a version of the ZEUS Trojan called “Gameover”, in an attempt to steal your online banking credentials (for more information see http://krebsonsecurity.com/2011/11/ddos-attacks-spell-gameover-for-banks-victims-in-cyber-heists/#more-12647).
Vigilance is key in protecting your online accounts. Help us help you. If you see any of these emails, either delete or forward to email@example.com where we can analyze and help members like you.
6/15/11 Security Update
Florida Credit Union members have been receiving fraudulent phone calls with the folliwing information:
None of them seem to be saying they are from FCU.
They are of the automated message scheme where all of them have said so far that their card was blocked or suspended. The general scheme for these types of calls is that an automated dialer calls the individual and a computerized voice (with a generally British accent). The computer would then ask for the victim to press 1 to talk to an individual to "help" with their debit card. In essence, that is where the scammer gets the member's card information.
The numbers that are showing on the caller ID that have been reported are as follows:
406-219-2571 - Lower my Interest rate caller
512-501-3637 - Lower my Interest rate caller
620-450-4497 - Account blocked caller
408-942-9800 - Account blocked caller
317-215-5328 - Account blocked caller
954-582-2469 - Account blocked caller
701-509-8703 - Account suspended caller
The main thing to remember is that these numbers are likely fraudulent and that the caller is generally out of the country gathering information.
If you receive any of these or similar calls, rest assured that your information will remain safe as long as you do not give out your information. Hang up and call FCU to report the call.
Reminder: FCU will never call or email you and ask you for your account information
5/27/11 Security Update
Florida Credit Union members receiving fraudulent phone calls from 317-215-5238, stating that there is possible fraud on their debit card. These are not legitimate calls, and the scammers are looking for people to give them their card information for real fraud calls. If you receive calls from this or any other number claiming to be from FCU asking for your acount number, hang up and call us directly to report the call. Reminder: We will never call or email and ask you for your account information.