Visa Gift Card Information
Visa Gift Card Terms and Conditions
Visa Gift Card FAQs
Reloadable Card Terms and Conditions
Reloadable Card FAQs
Visa Gift Card
Terms and Conditions
The following are your Florida Credit Union Visa Gift Card Terms and Conditions. In these Terms and Conditions “you” or “your” means the person who has received the FCU Visa Gift Card; “we”, “us” or “our” means FCU; “Card” means the FCU Visa Gift Card. Please read the following carefully and keep them for your records. By accepting and using your Card, you are agreeing to these Terms and Conditions.
Using Your Card
Before using your FCU Visa Gift Card, you may register the Card on the Gift Card Website, which can be
accessed at: www.flcu.org. You must sign the back before you can use the Card.
Your FCU Visa Gift Card is issued by FCU and may be used for purchases at most merchants where Visa Debit is accepted. The Card may not be used for recurring payments, non-financial money exchange establishments and gambling establishments.
Some merchants, like restaurants, may attempt to submit authorizations against the Card for an amount greater than the actual purchase amount. If a merchant attempts an authorization greater than the balance remaining on your gift Card, it may be declined.
This FCU Visa Gift Card is not a credit Card and may not be reloaded. You may only use it when there is a balance remaining on the Card and only up to the amount left on the Card. Purchases will be deducted from your FCU Visa Gift Card until the value reaches zero. If a transaction initiated by you exceeds the remaining balance on the Card, you must tell the merchant before completing the transaction. Any transaction attempted for more than the amount available on the Card will be declined. Therefore, you must know the amount available on your Card and inform the merchant to process the transaction in that amount. You must pay the difference with another form of payment. If you are given value through the use of the Card greater than the balance remaining, you will pay us on demand the amount by which your transactions exceeded the balance remaining on the Card.
Fees and Charges
There are no fees associated with the use of the Card when purchasing goods and services.
• One-time Activation Fee: A one-time fee of $2.95 will be assessed at the time of issue.
• Inactivity Fee: A monthly Inactivity Fee of $2.50 will be charged. The fee will be waived for the first twelve calendar months after the activation date. The fee will not be charged once the balance of the Card reaches $0.
• Card Replacement Fee: A lost, stolen, or damaged Card replacement fee of $15.00 will be imposed for the replacement of the Card and will be deducted from the remaining balance.
Non U.S. Transactions
If a Card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used to determine the transaction amount in US dollars is either a rate selected from Visa from the range
of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government mandated rate in effect for the applicable central processing date, plus 1%.
Your Liability For A Lost or Stolen Card or Unauthorized Transactions Contact us immediately at 866-902-6082 if you believe the Card has been lost or stolen, or that someone has accessed or may access money from the Card without your permission. You will not be liable for lost value on the Card if you satisfy the following conditions:
• You have immediately called us and reported the Card lost or stolen, which allows us to the status the Card.
• You have signed the Card on its reverse side in permanent ink.
• You inform us of the Card number and the approximate date of your last authorized use.
• You have not reported two or more incidents of unauthorized use to us in the preceding
Our Liability for Failure to Make Transactions
We may restrict access to the Card, temporarily or permanently, if we notice suspicious activity in connection with the Card, and we will notify you if we do so. We have no liability for restricting access to the Card because of suspected suspicious activity. Access will be reinstated if we determine that there has been no unauthorized use of the Card.
If we do not complete a transfer from the Card on time or in the correct amount according to our Agreement with you (other than for restrictions because of suspicious activity), we will be liable for the correct amount of the transfer. However, there are some exceptions. We will not be liable, for instance:
• If through no fault of ours, a merchant refuses to honor the Card;
• If through no fault of ours, you do not have enough money available on the Card to make a purchase;
• If the terminal or system was not working properly;
• If the Card is expired, damaged, or revoked;
• If the Card has been reported lost or stolen;
• If the Credit Union has reason to believe there is something wrong, for example, that the Card has been stolen;
• If the transaction information supplied to the Credit Union by you or a third party is incorrect or untimely;
• If circumstances beyond our control (such as flood or fire) prevent a transaction, despite reasonable precautions that we have taken;
• The merchant authorizes an amount greater than the purchase amount.
There may be other applicable exceptions as otherwise provided by state or laws.
Error Resolution Procedures
Records detailing the use of your Card are available by calling 866-902-6082. In case of errors or questions about transactions arising from the use of your Card, or if any records you see show transactions that you did not make, call 866-902-6082 immediately. We must hear from you no later than 60 days after the transaction appeared on the transaction activity report. If a good reason such as a hospital stay or long trip prevented you from telling us, we may, at our discretion, extend the period for a reasonable time. In order to help you with your questions, we will need the following information:
• Your name, address, phone number, and Card number.
• A description of the error or transaction you are unsure about and why you believe there is an error or why you need more information.
• The dollar amount of the suspect error.
Once the type of dispute is identified, we will mail you the appropriate paperwork to complete. No other action will be taken until the completed paperwork is received at the address specified in the documentation. Upon receipt of the completed paperwork, we will send you a confirmation letter and begin the investigation. We will determine whether an error occurred within 60 days. If we need more time, however, we may take up to 30 additional days to investigate your complaint or question. If we decide to do this, we will send you a letter. Credit will be given only after it has been determined that it is warranted.
We will tell you the results after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation.
Closure, Expiration, or Revocation of Card
You may close your Card and receive the remaining balance by contacting 866-902-6082 or by visiting your local FCU branch.
Your Card expires on the last day of the month displayed on the Card. At expiration, the Card will be closed and any unused balance will be returned to the appropriate governing body under applicable escheatment laws.
The Card is the property of FCU and we may revoke the Card at any time without cause or notice. FCU may also change the provisions of the Terms and Conditions at any time. You agree to surrender a revoked Card promptly upon demand. Upon revocation, any stored value remaining on the Card will be refunded to you less any applicable fees.
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Visa Gift Card FAQs
How does the gift card work?
The gift card is a prepaid card that can be used most everywhere Visa or MasterCard Debit Cards are accepted. Because it’s a prepaid card, spending is limited to the amount of money on the card. When the recipient makes a purchase with the gift card, the purchase amount is deducted from the card balance.
Is the gift card a credit card?
No. The gift card is a prepaid card. While a prepaid card looks similar to a credit card, gift card recipients do not have a line of credit. They can only spend up to the balance on the card.
Purchasing a Gift Card
How can I purchase a gift card?
Simply visit your local credit union in person.
Using my Gift Card
How do I activate my gift card?
Your card has already been activated. If you are experiencing difficulty, please contact us by calling 866-902-6082.
What if the item I want to purchase costs more than the value on my gift card?
When you present your gift card as payment, simply inform the cashier of the value of your card. You can then choose another form of payment for the remaining portion of your purchase.
Can I add additional value to the gift card?
No, this card is not reloadable meaning once the balance is spent, the card should be cut up and thrown away.
What should I do when the merchant’s sales terminal asks me to press ‘Debit’ or ‘Credit’?
You should always press the ‘Credit’ button. Although the gift card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.
What if the purchase is denied?
If a decline occurs, the card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants - for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines - preauthorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is “held” until the transaction settles to your Prepaid Card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers requires that a specific minimum balance be available on the card, which is determined by the issuer of the prepaid card, in order to complete the transaction. For example, the issuer may require that there is a minimum balance of $50 on the card in order to utilize the card at an automated fuel dispenser. Again, only the actual amount spent will ultimately be deducted from the card.
Whom do I call if I think there has been a transaction error on my gift card?
If you believe there is an error, such as a purchase that you do not recognize, simply call us at 866-902-6082.
Can I use my card for recurring transactions?
No, the gift card may not be used for automatic recurring transactions such as internet service providers or health club fees. The card may not be used for internet gambling or any illegal activity.
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Terms and Conditions
These are your Prepaid Card Terms and Conditions.
"Agreement" means these VISA Prepaid Card Terms and Conditions. "We" "us" and "our" refer to Florida Credit Union. "You" and "your" refer to the person who has obtained a Card from us. "Card" means the primary VISA Reloadable Prepaid Card and any secondary Reloadable Prepaid Cards obtained from us. Our "Business Days" are Monday through Friday; bank holidays are not included.
We agree to maintain the Card for you and to perform according to this Agreement. By obtaining a Card from us, activating the card, and by using the Card or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, which is subject to amendment, and further agree that this Agreement is binding on your successors, representatives and assigns. We may from time to time adopt new or amended provisions which will be effective after notice has been mailed to you at the last address or email address shown for the Card on our records or has been posted on our Web site www.flcu.org, or as otherwise permitted by law. Provisions changed pursuant to regulatory authorities shall be effective per such regulation without further notice.
Ownership and Use of the Card
The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request. The Card may not be used for Internet lottery, betting, or gambling transactions or for any illegal transactions.
Before using the Card
You must activate the Personalized Prepaid Card by calling the number indicated on the sticker on the front of your Card, or signing on to our secure website. Non Personalized Prepaid Cards are activated upon load, however it is recommended that you register your card by signing on to our secure website. Remember to sign the reverse of the Card. Write down your Card number and the Customer Service Number on a separate piece of paper in case the Card is ever lost or stolen. At the time of activation, for your protection and for regulatory purposes, we may request, and you agree to provide, some additional identification verification information such as your home phone number, date of birth, social security number and zip code. We may use this data for a range of purposes, including but not limited to facilitating refunds if your Card is lost or stolen, enhancing usage at merchants that may require zip code authorization, and aiding in collection efforts in the event of a shortage, as defined herein. We will hold your information in confidence in accordance with the section below entitled "Data Protection and Privacy". If you do not wish to provide the data, or if the data you provide us cannot be appropriately verified, we reserve the right to cancel your Card and reimburse you for the Initial Load Amount.
Please read the following carefully and keep these Terms and Conditions for your records as they set out the Agreement between you and us. You will be deemed to have accepted the Card and the terms of this Agreement if you do any of the following: (a) use the Card or (b) activate the Card.
Please sign the back of your Prepaid Card using your usual signature immediately upon receipt.
You must be a resident of the U.S. to purchase the Card. The minimum value that can be prepaid is $25.
Using Your Card
The VISA Prepaid Card is a reloadable stored-value card. It is neither a credit card, nor a FDIC or NCUA insured deposit account. This card is issued by Florida Credit Union; pursuant to a license from VISA U.S.A, Inc. Your Card allows you to access your prepaid funds at ATMs, which display the VISA brand. You may also use your card at merchants who accept VISA debit cards worldwide.
The maximum value credited to the Prepaid Card on issue is limited to $1,250, and no more than $5000 can be available for use on the Card at any one time.
Activate your Card by calling toll-free, 1-866-760-3156 or visit us online at www.flcu.org. You will be required, for validation purposes, to provide personal information. During activation you will be given a PIN. You may also select your own PIN. You will need your PIN to access cash from ATMs and to use at Interlink merchants. Be sure to choose a PIN with a number that, while easy for you to remember, may be difficult for someone else to guess. You may use your Card after activation.
The Card is non-transferable. The person who purchases the Card is the only person authorized to use the Card. Please do not give your Card to anyone else to use.
You may request two additional Cards when you order your Card for any user you authorize which will have to be separately activated and which can be used in the same way as the Card at ATMs and merchants that accept VISA debit cards. You are responsible for all authorized transactions made with this additional Card. Only the primary cardholder can load funds to the account.
You may only use the Card when there is a balance available on the Card and only up to the amount left on the Card and any transaction fee due. All use at an ATM or for purchases will be deducted from your Card, including any transaction fees. Any transaction made that exceeds the available balance will be declined.
Some Interlink and VISA merchants may, subject to limits, allow you to use your Card for cash-back on purchases and cash may be advanced at a VISA affiliated financial institution.
When you use your Card at an automated gas station pump you will require a minimum of $74 available credit on the Card to enable gas to be dispensed. (It may take up to 24 hours before any unused amount is available to spend due to the way in which the transactions are processed.) If your available balance is less than this, please pay the attendant in the gas station.
If you use the Card to make a telephone call this can require of minimum credit of $15.
If you use your Card to purchase meals or drinks many restaurants and bars factor a tip into the price of up to 20% when pre-authorizing Card purchases but you will only be debited with the actual amount you spend. Hotels and cruise liners operate a similar policy, usually 15%.
Should you use your Card to pre-authorize a hotel reservation any amount requested in a pre-authorization will not be available to you to spend using the Card, although you will only be finally debited with the actual amount you spend. If 3 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.
Automobile rental businesses likewise add 15% to the rental to allow for any additional expenses and mail order companies often add a similar amount for potential shipping costs although the amount finally debited will be as the final bill.
When making a purchase on the phone, by mail or online the account information you provide must be the same account information as registered for the Card and a difference may lead to a declined authorization.
If you use the Card to buy goods and you want to use some other method of payment for part of the cost please advise the store in advance and use the Card first before paying any balance by other means. We do not guarantee that the establishment will fulfill this request.
Your Card will expire on the date embossed on the front of the Card, which will be not less than 18 months after you purchased the Card. If your account is a personalized account, is in good standing, and has greater than a $0 balance, it will automatically reissue.
The Card is our property and we may revoke the Card at any time without cause or notice. You must surrender a revoked Card and any additional Card and you may not use an expired or revoked Card. Upon revocation any amount remaining in your Card account, after deducting all applicable fees, will be returned to you.
You will notify us promptly within a reasonable time if the Card is lost or stolen. A replacement Card will be issued for the balance remaining on the Card at the time it is reported lost or stolen (subject to unauthorized use of the Card as set out below).
We may change the terms of this Agreement or any features of the Card, and we will give you notice of any such change required by law.
Any entity honoring the Card is required to obtain approval or authorization for any transaction. The balance available for authorizing transactions with the Card is the lesser of your available balance or any dollar limitation disclosed for the transaction being performed. You may use your Card only in the manner and for the purposes authorized by this Agreement.
You do not have the right to stop payment on any purchase transaction originated by use of the Card. We are not responsible for any injury to you or to anyone else caused by any goods or services purchased or leased with your Card. If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your Card in place of cash.
We may suspend access to your Card if we notice excessive use of your Card or other suspicious or potentially illegal activities. Access will be reinstated once we have notified you, clarified the situation and rectified any problems.
You agree to take all necessary steps to protect your PIN and never disclose your PIN to anyone. For security purposes never write your PIN on the Card and never carry a record of your PIN in your purse or wallet. If you permit someone else to use your Card and you give that person your PIN, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.
We advise that any person to whom you may give an additional Card should be advised to treat the PIN for that Card in the same manner.
For Your Safety When Using an ATM, Please Observe the Following
If the ATM you are using is inside a building, close the entry door completely upon entering. Individuals who have a legitimate need to gain access to an ATM should have an access device. Put withdrawn cash in a secure place before stepping away from the ATM. Be aware of your surroundings. If you believe you are being watched or followed, cancel your transaction, then go to a well-populated area. If necessary, call the local police. Do not write your PIN on or near the Card. Do not give your PIN to anyone else. In case of an emergency, call 911.
Card Activity Information
You can review your Card balance and the last 5 transactions activity records by calling toll-free 1-866-760-3156 or by visiting www.flcu.org where full details of all transactions are available free of charge.
This information is available to you 24 hours a day, 7 days a week. Your FCU VISA Prepaid Card account number and some of the information requested when you ordered the Card are required for authentication.
You can add value of at least $25 on your Prepaid Card by making a payment at your local Florida Credit Union branch. Please bear in mind the number of loads on a Non-Personalized Card is limited to four including the initial load. Personalized Cards have unlimited reload capabilities.
You can also add value at www.flcu.org or by calling toll free 1-866-760-3156 by initiating funds transfer from your designated funding account. Funds may not be available for immediate use after you have initiated the transfer.
The frequency, amount, and timing of cash withdrawals made from ATMs; may be limited by the ATM operator. ATM use is subject to a transaction withdrawal limit of $500 or 3 withdrawals per 24-hour period. There may be other limitations on the types, frequency, and timing of cash withdrawals established by us from time to time, without notice, for security purposes.
In addition to our ATM withdrawal fee described below, an additional fee may be imposed by an ATM operator when you initiate a withdrawal or balance inquiry and by any ATM network used to complete the transaction. This surcharge may not be notified to you in advance and will be deducted from the Card.
Prepaid Card Account Fees and Charges
Card Fee - $9.95. When ordering on the telephone or online shipping charges may apply.
Reload Fee - $2 to reload value onto your VISA Prepaid Card. (Please remember Non-Personalized cards are limited to 4 reloads included the initial value load.)
ATM Fee - There is a $1.00 fee for ATM usage in the US and $4.95 elsewhere in the world.
Bank Cash Advance Fee (Over the Counter Fee) - There is a $1 fee per withdrawal in the US and elsewhere in the world.
Monthly Maintenance Fee - You will be charged a fee of $4 each month, beginning in the 2nd month, as long as there is a balance remaining on the Card.
Overdraft Fees - In the event your Card has a negative balance, you will pay us on demand the debit balance and you may be charged a $33 fee.
Call Center and Automated Voice Response Fee - $4 fee when contacting Reloadable Card Call Center
Foreign Exchange: If a card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used to determine the transaction amount in US dollars is either a rate selected from VISA from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date, plus 1%.
Card Replacement Fee: $15 for a lost or stolen card.
Card Reissue Fee - $15 for a replacement card due to damage or name change.
Express Delivery Fee -$35
ATM Balance Inquiry Fee - $0.50
If we do not complete a transfer from the Card on time or in the correct amount according to these terms and conditions we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:
If through no fault of ours, an ATM or merchant refuses to honor the Card.
If through no fault of ours, you do not have enough money available on your Card to make a withdrawal or purchase.
If the terminal or system was not working properly and it was known about when the transaction started.
If circumstances beyond our control; (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.
Other exceptions stated in these terms and conditions.
Errors or Questions
If you think there is an error involving a transaction made with your Card such as a purchase you didn't make or an incorrect amount charged to your Card, please call us at 1-866-760-3156, e-mail us at www.flcu.org or write to us at: Cardholder Services P.O. Box 550578 Ft. Lauderdale, FL 33355. If you tell us orally, we may require that you send your claim or question in writing within 10 business days.
We must hear from you no later than 60 days after the transaction is posted to your account. Tell us your name and Card number. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.
Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Card within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.
If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation and any credit made under the preceding paragraph must be repaid by you. You may ask for copies of documents that we used in our investigation.
Unauthorized Use of Your Card
Visa’s Zero Liability Policy may protect you from liability for certain unauthorized transactions. Under the zero liability policy, unless you have been grossly negligent or have been engaged in fraud, you will not be liable for any unauthorized transactions made with your lost or stolen Card.
If you are grossly negligent or have engaged in fraudulent conduct, you could lose all the money in your account. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Any unauthorized transactions will be re-credited to your Card in 5 business days.
Also, if your account history has transactions that you did not make, tell us at once by calling, toll-free, 1-866-760-3156. If you do not tell us within 60 days after the transaction was posted to your account, you may not get back any money you lost if we can prove we could have stopped someone from fraudulently using the Card if you had told us in time. If we believe that a good reason kept you from telling us, we will extend the time periods.
We reserve the right to terminate this Agreement or any of the services that are described herein by giving you written notice. You may, at any time, terminate this Agreement by calling us, toll-free, at 1-866-760-3156. Termination will not affect any of our rights or your obligations arising under this Agreement prior to termination.
We may amend these terms and conditions at any time by adding, deleting or changing provisions in compliance with the applicable notification requirements of federal law. However, if the change is made for security purposes, we can implement it without prior notice.
We may at any time and without notice to you assign the Card, this Agreement or any of our rights or obligations under the Card or this Agreement to any person or entity. The person or entity to which we make any such assignment shall be entitled to all our rights and/or obligations under this Agreement, to the extent assigned.
Please refer to the link below for our policies on information collection and sharing. http://www.flcu.org/About/PrivacyPolicy.asp
The balance on an expired card may become unclaimed funds and income to Florida Credit Union if, as shown by our records, you have not, within the statutory period, caused any activity or received any payments with regard to the Card, indicated any interest in the Card, corresponded with us concerning the Card, or otherwise indicated an interest in the Card as evidenced by a writing on file with us, or transacted any business with us.
VISA’s Zero Liability policy means protection for you. VISA’s enhanced policy guarantees maximum protection against fraud. You have complete liability protection for all of your card transactions that take place on the VISA system, should someone steal your card number while you’re shopping, online or off. If you notice fraudulent activity on your card, promptly contact FCU to report it.
Note: You should always regularly check your transaction history for accuracy. If we reasonably determine that the unauthorized transaction was caused by the gross negligence or fraudulent action of the cardholder, including your delay for an unreasonable time in reporting unauthorized transactions, you could lose your money as described in the “Unauthorized Use of Your Card” section.
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Reloadable Card FAQs
How does a Prepaid Card work?
It’s a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa/PLUS ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.
How do I know the balance on my Prepaid card?
You can check your balance at our Web site, www.flcu.org, by calling your local branch, or by calling customer support at 866-760-3156. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.
Where can my Prepaid Card be used?
Your card can be used to make purchases at millions of Visa debit locations worldwide and to obtain cash at any Visa Interlink, or Plus® ATM worldwide.
Is there transaction or reload limits?
Purchase transactions are unlimited, up to the balance remaining on your card. However, for the protection of our cardholders, there are limits to the number and dollar amount of reloads, ATM withdrawals, and cash advances performed within a certain time period. To learn more about the current limits, please reference your terms and conditions.
Who can order or use the card?
Our Visa Prepaid Card can be purchased by anyone that has a valid debit or credit card registered in his or her name. The individual purchasing the card is defined as the primary cardholder. The address listed for the primary cardholder must match the billing address for the debit/credit card used to purchase the Prepaid Card. Personalized primary cardholders can order online up to two personalized secondary cards for family members or companions. When purchasing a secondary card for a young person with no card experience, be sure to go over all of the materials that accompany the card.
Can I purchase a Visa Prepaid Card as a gift?
No, Visa Prepaid Cards cannot be given as a gift. You purchase the Visa Prepaid Card for your own personal use.
How do I get a Prepaid Card?
You can order personalized Prepaid Cards directly at this site, or purchase non-personalized Prepaid Cards at your local branch.
Does the cardholder need to sign an agreement?
Each card is distributed with Terms & Conditions. This document fully explains the terms and conditions regarding the use of the card. This document can also be viewed online. The cardholder accepts the terms and conditions by either signing the back of the card, using the card, or receiving the card by request.
How do I activate my Prepaid Card and obtain my PIN?
Non-personalized cards are activated at the time of purchase. Personalized cards can be activated by logging into this site and clicking on the Activate Card button, or, by calling the customer support number listed on the back of your card. On the web, choose Select PIN to choose your PIN. Over the phone, an assigned PIN will be automatically spoken after your card is activated and you’ll be given the opportunity to select a new PIN if you choose.
What happens if I need to return an item?
Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction and may take up to 7 business days to be credited to your Prepaid Card. They may credit your Prepaid Card; provide a cash refund, or a store credit.
What if the purchase is denied?
If a decline occurs, the card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants - for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines - preauthorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is “held” until the transaction settles to your Prepaid Card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers requires a minimum balance of $74. Again, only the actual amount spent will ultimately be deducted from the card.
Can I reload the Prepaid Card?
Yes, the card can be loaded up to 4 times for Non-personalized and unlimited times for Personalized. To reload using the credit or debit card registered during enrollment, primary cardholders can visit the website, call the number listed on the back of their card, or visit your local branch. Any applicable fee for reloading via the website or by phone will be charged to your funding source, along with the value being added to your card.
What do I do if I have a Non-Personalized Prepaid Card and I’ve reached the 4-load limit?
If you choose, a new Personalized Prepaid Card can be ordered from the website, or by going into your local branch. You can continue to make purchases using your old card until the balance has been depleted.
Why might my initial load or reload be declined?
Possible reasons your initial load or reload might be declined are: the name/address on file with the debit/credit card issuer does not match the primary cardholder profile on the Visa Prepaid Card website, the debit/credit card expiration date or 3 digit code listed on the website is incorrect, or the 4 load limit or other applicable limits have been exceeded. First, verify your funding source information and the total number of reloads performed to date. If this does not resolve the issue, call the toll free number on the back of your card to discuss other limits that may have been exceeded.
Can the card ever have a negative balance?
Any authorization request that is greater than the card’s available balance will be declined. However, there can be times when a Visa merchant puts an item through without prior authorization. If an overdraft occurs, the cardholder will be required to either reload funds onto the card or make a payment to Cardholder Services to cover the negative amount.
How do I find an ATM when I travel - especially overseas?
Visit our website at www.flcu.org or use the ATM locator found at www.visa.com for participating Visa ATMs both domestic and abroad.
What is the exchange rate when I get to another country?
The exchange rate is determined by the rate of exchange on the date of purchase. Using your Prepaid Card at an ATM can be less expensive than using a currency exchange to get foreign currency.
When I travel, are my receipts in U.S. dollars or the local currency?
Your receipt will reflect the local currency. It is always good to plan ahead and have a general idea of what the local exchange rates are before you travel. This helps you to understand what goods and services are actually costing you.
What happens if my Visa Prepaid Card is lost or stolen?
We provide 24-hour toll-free support. Immediately report any problems or a lost or stolen card by calling 866-760-3156. A replacement card can be issued and any available balance transferred to a new card, less applicable fees that will be deducted from the card’s available balance. Replacement cards are generally received in 7-10 business days. Emergency card replacement can also be requested with guaranteed delivery within the next business day, or sooner in some cases. See the Terms & Conditions for fees that apply to lost or stolen cards and emergency card replacement. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized merchant charges. If traveling internationally or far from home, a secondary card should be considered. That way, if the primary card is lost or stolen, the secondary card can immediately be used to access the funds without having to wait for a replacement card.
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